Escalation Matrix

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Escalation Level Time duration Name Email and Contact
1st Level Escalations 3-5 Hours Support Team support@inventivenetworks.com - +91 7411059765
2nd Level Escalations 5-8 Hours Account Manager ranjith@inventivenetworks.com - +91 9986372376
3rd Level Escalations 12 Hours CRM Team crm@inventivenetworks.com
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